"We don't want negative feedback in the comments." - The Excuses Series - Amy Schmittauer | Video Content Marketing Expert | YouTube & Video Marketing Speaker
Content Marketing

“We don’t want negative feedback in the comments.” – The Excuses Series

The “Reasons You Don’t Want To Blog That Are Stupid” Series — Part One

Ugh. That face.

That dreadful face I get every. single. TIME I tell a client that they need a blog. And for those of you who don’t think I know about your eye rolling while you read that part of my eBook, I do.

In an effort to enlighten you a little, I am going to acknowledge your arguments for the sole purpose of turning it into a blog series where I get to shut down your excuses. You can see how this is a win-win, right? Good.

Then let’s start with Excuse #1, probably the most popular:

“We don’t want to welcome opportunities for negative feedback and comments.”

I get that every business owner’s worst nightmare is to read slanderous statements about their business on the internet, but what I don’t understand is why they think it’s worse when it’s on their own website. Yes, you read that statement correctly.

First, I want you to consider where most people find reviews and opinions about your business. Online users are usually going to other websites like Yelp, Google, many different social media platforms, Consumer Reports, BBB, etc. to find out what people think about you. So by not blogging, you are in NO WAY preventing those platforms from supporting that negative (and positive) feedback.

Now if you’re brave enough to start a blog and give your target audience a reason to go to your website more than once a lifetime (if at all), you’ve just given everyone a reason to believe that you want to engage and build new relationships by marketing your business online. This is a big positive for you to take that big social media step and welcome conversation on your turf.

Worst Case Scenario: Say you take the “risk” and follow my advice. You start blogging and someone leaves a comment that is less than stellar. You have a few options:

  1. If you think the person might have had a bad experience that you can correct, you can publicly reach out to them and GIVE them something to win them over. This is a step you should already be taking while monitoring the other websites I listed (including and especially Yelp).
  2. If you are finding consistent negative reviews about your product or services, maybe you needed those comments to take a look at what you’re doing and see how you can make it better. Just a thought. The customer may not always be right, but usually when there are A LOT of them with the same opinion it’s worth investigating.
  3. You can write them off as an internet troll who is having a really bad day and taking it out on you.
  4. You can delete their comment.

I do NOT recommend #4 unless you find your blog caught up in irrelevant, controversial conversations that your business cannot be associated with (i.e. politics, religion, etc.). And the reason why I suggest that is because deleting comments usually results in making the situation worse and sending the writer into a commenting frenzy.  If you are good at what you do and you have people supporting you, they will beat down those Negative Nancies all day long for you. Which will actually make you look even better in these situations.

P.S. Blogs usually have the ability to disable the commenting feature. I really don’t encourage that either, but I would much rather you start publishing original content for your audience, even if they can’t leave their thoughts.

Is the possibility of negative feedback holding your business back from blogging? Why? What’s your biggest nightmare?

Check out more excuses in our Google Plus conversation.

Amy Schmittauer Visit Website
Amy Schmittauer is a video authority coach, public speaker and host of Savvy Sexy Social, a video series for people who want to create an amazing brand platform through video and social media. Amy writes, hosts and produces the show which has an archive of more than 600 episodes. Impacting businesses in almost every country in the World, these advocates have helped the YouTube channel amass nearly 3 million views, contributing to Amy’s portfolio of work on the platform totaling over 10 million views. She is an internationally-acclaimed public speaker and edutainer, voted #1 Best Speaker at Social Media Day San Diego in 2015 and with high marks at events such as Tropical Think Tank, Hubspot’s Inbound and Social Media Marketing World.
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Negative comments are welcome, especially ones that are well thought out. In my other life (graphic design) someone negatively commented on a graphic design resource that we had, (poorly) accusing us of copying someone else's work. Instead of deleting the comment, my colleague intelligently and patiently responded, which just made him and therefore the company the bigger person. Then other readers ended up commenting and trashing the complainer, haha.

But yeah. Negative comments are going to happen. Develop a thick skin, but don't ignore all of them. There may be truth in someone's negativity!

schmittastic moderator

@jennstaz you colleague absolutely made the right decision. the best thing to do is address the issue if you feel it will reflect well on your company. Sometimes there are trolls at don't deserve an answer, but deleting their comment doesn't help anyone... It only fuels the fire. Thanks for your example!

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